Shipping policy

Shipping Policy

At 836 STUDIO, all items are made to order. This means your item is printed especially for you after your order is placed.

Processing time

Production usually takes 2–5 working days before dispatch. During busy periods, production may take slightly longer.

Delivery times

UK Standard Delivery: usually 3–5 business days after dispatch.

Please note that delivery estimates apply after production is complete. They do not include production time.

Estimated total delivery time

Most UK orders are expected to arrive within approximately 5–10 working days from the date of order, including production and delivery time.

Delivery delays

We do our best to dispatch orders as quickly as possible, but delivery times are estimates and cannot be guaranteed. Delays may happen due to courier delays, busy periods, weather, public holidays, incorrect addresses or other circumstances outside our control.

We are not responsible for delays caused by Royal Mail, courier services or incorrect delivery information provided by the customer.

Address accuracy

Please make sure your delivery address is correct before placing your order. We cannot be responsible for orders delayed, lost or returned due to an incorrect or incomplete address.

If you notice an address mistake after placing your order, please contact us as soon as possible at support@836studio.co.uk. We will do our best to help, but changes cannot be guaranteed once an order has entered production or dispatch.

Lost or damaged parcels

If your parcel appears to be lost or arrives damaged, please contact us at support@836studio.co.uk with your order number and photos where applicable. We will review the issue and help find a suitable solution.