Refund policy

At 836 STUDIO, our products are printed on demand and made especially for each order. Our returns policy depends on whether you purchase one of our All Designs products or a Custom Design / Personalised product.

All Designs

Products purchased from our All Designs collection may be returned within 14 days of receiving your order.

To be eligible for a return, the item must be:

  • Unworn, unused and unwashed

  • In its original condition

  • Free from marks, odours or damage

  • Returned with any original packaging or labels, where applicable

To request a return, please contact us at support@836studio.co.uk within 14 days of receiving your order. Please include your order number and the item you would like to return.

Please do not send items back without contacting us first.

For returns due to a change of mind, incorrect size selection, colour preference or another reason that is not the result of a fault or error by 836 STUDIO, the customer is responsible for the cost of return shipping.

Original delivery charges are non-refundable unless the item is faulty, damaged, incorrect, or otherwise required by applicable law.

Custom Designs & Personalised Products

Products created through our Custom Designs service, or products personalised with customer-supplied names, text, dates, images, artwork or other custom instructions, are made specifically for you.

For this reason, Custom Design and personalised products cannot be returned or exchanged because of a change of mind, incorrect size selection, incorrect colour or style selection, or an error in the information or artwork submitted by the customer.

Please carefully check your size, colour, product style, spelling, dates, images and all personalisation details before submitting your order.

This does not affect your rights where an item is faulty, damaged, incorrect or otherwise does not conform to your order.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, misprinted or incorrect, please contact us at support@836studio.co.uk as soon as possible and preferably within 7 days of delivery.

Please include:

  • Your order number

  • A description of the problem

  • Clear photographs showing the issue

Once we have reviewed the issue, we will offer an appropriate resolution, which may include a replacement, refund or another suitable solution.

Where the problem is confirmed to be our error or a manufacturing fault, you will not be responsible for return or replacement delivery costs.

Exchanges

For All Designs products, if you would like a different size, colour or style, please contact us within 14 days of delivery.

Because our products are printed on demand, we may process this as a return and ask you to place a new order for your preferred item rather than carrying out a direct exchange.

Custom Design and personalised products cannot be exchanged unless they are faulty, damaged or incorrect.

Refunds

Once an eligible return has been received and inspected, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow your bank or payment provider additional time to process the refund after it has been issued.

We reserve the right to refuse a refund for returned items that show signs of wear, washing, use, damage or other handling beyond what is reasonably necessary to inspect the product.

Cancellations

If you need to cancel or change an order, please contact us at support@836studio.co.uk as soon as possible.

Because our products are made to order, cancellation or modification may not be possible once an order has entered production.

For Custom Design and personalised products, production may begin shortly after your design or personalisation details have been submitted.

Returning an Item

Please contact us at support@836studio.co.uk before sending any return.

We will provide you with the appropriate return instructions and return address.

Items sent back without first contacting us may not be accepted.

Your Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection law.

If an item is faulty, not as described or otherwise does not meet your statutory rights, please contact us and we will work with you to resolve the issue.

Contact Us

If you have any questions about returns, refunds or your order, please contact:

836 STUDIO
Email: support@836studio.co.uk